Refund Policy
Last Updated on 23-07-2026
JAIJUI COMMUNICATION is committed to providing reliable digital services and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds may be processed for the services offered through our platform.
- All successful transactions, including Mobile Recharge, DTH Recharge, BBPS Bill Payments, AEPS, UPI Payout, Bus Ticket Booking, API Services, and other digital services, are considered final and cannot be cancelled once they have been successfully processed.
- Users are advised to verify all transaction details, including mobile numbers, account numbers, bill details, and beneficiary information, before confirming any transaction. JAIJUI COMMUNICATION shall not be responsible for refunds arising from incorrect information entered by the user.
- If a transaction fails but the payment has been successfully debited from the customer's account, the refund will be processed automatically after confirmation from the respective bank, payment gateway, or service provider, subject to their settlement process.
- Refunds for failed transactions, where applicable, are generally processed within 5 to 7 working days. However, the actual credit of funds depends on the processing timelines of the respective bank or payment service provider.
- Bus ticket cancellations and refunds shall be governed by the cancellation and refund policies of the respective bus operator. Applicable cancellation charges may be deducted as per the operator's policy.
- In the event of any duplicate transaction or incorrect debit caused due to a technical issue on our platform, the matter will be investigated, and if found valid, the eligible refund will be processed in accordance with our internal procedures.
- API partners, retailers, and distributors must report any transaction-related issues to our support team within a reasonable time, along with the relevant transaction details, to enable investigation and resolution.
- JAIJUI COMMUNICATION reserves the right to reject any refund request where the transaction has been successfully completed or where the request is found to be fraudulent, misleading, or in violation of our Terms & Conditions.
- Any approved refund will be credited to the original source of payment or any other method permitted by applicable regulations.
- For any refund-related queries or assistance, customers may contact us using the contact details provided on our website.
https://jjrconnect.in